Organisations shouldn't feel like the wheels are going to fall off any minute.

Orientate your work with clear objectives.


Translate those objectives into well-defined business requirements


Define and map the interactions and workflows between your resources to meet those requirements


Build the systems that will support those interactions and workflows 

Implement and iterate.

Easier said than done though, isn't it?

How do you actually go about doing these things?

Take a step back from the day-to-day. Stop fighting fires, and build firebreaks.


Listen to those on the frontline.


Look at your business with fresh eyes.

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